Flossy Support Center
FAQ
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Flossy
- How can I clean and store my product?
- How can I expect my order to be packaged?
- Is your manufacturing process ethical & sustainable?
- Where are your products manufactured?
- What materials do you use to make your products?
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Returns / Refunds
- What is your exchange / return policy?
- How do I make my return?
- I've made a duplicate order, can you assist?
- I've received a faulty product
- Where can I find your T&Cs?
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Shipping
- My order tracking is not updating
- Where do you ship from and to?
- How much does shipping cost and how long is it?
- Are there any other costs associated with my order delivery?
- What can I do if I enter the wrong delivery address?
- Where is my order? Has it been dispatched?
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Orders & Payments
- How can I order your products?
- What methods of payment do you accept?
- Why won't my payment go through?
- Where is my order confirmation email?
- Can I change or cancel my order?
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Pre Orders
- Can I change my pre-order after I’ve placed it?
- Can I cancel my pre-order if I change my mind?
- Why are some items only available for pre-order?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.