Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Can I change my pre-order after I’ve placed it?
We will try to accommodate any changes to the size or item you want to pre-order, however this is not guaranteed and subject to availability of the requested item. Please submit a Customer Suppor...
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Customer Support created an article,
Can I cancel my pre-order if I change my mind?
Yes! We will be accepting refunds on pre-orders if you change your mind, up until the point that your dress is received in our Flossy warehouse. You can request to cancel your order by submitting a...
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Customer Support created an article,
Why are some items only available for pre-order?
Firstly, we were blown away by the number of you that ordered one of our Overture Collection dresses when we launched Flossy by Freddy, and nearly all of our stock sold out within just 48 hours! ...
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Customer Support created an article,
How long will my pre-order take?
For the Fay & Nelly dresses, it will take approximately 12 weeks for us to knit, cut, sew, package and ship your dress out to you. For the Coco dress, this will take between 12 and 15 weeks for u...
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Customer Support created an article,
How can I clean and store my product?
Each item has its own wash care instructions to follow on the care label, we always recommend to wash on a low temperature and hand wash or dry clean where possible.
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Customer Support created an article,
How can I expect my order to be packaged?
Each item comes in its own individual garment box, we package these in biodegradable mailing bags for protection.
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Customer Support created an article,
Is your manufacturing process ethical & sustainable?
All factories are audited by world renowned third party specialists, who carry out independent reviews of the products, the factory and employee welfare. At a minimum,all of our approved partner fa...
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Customer Support created an article,
Where are your products manufactured?
We partner with specialist factories around the world across all of our products. We believe that making good quality products need not come at the expense of others. We have handpicked our manufac...
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Customer Support created an article,
What materials do you use to make your products?
We use a mix of high quality synthetic and natural fabrics, all of our trims and embellishments are of a high standard of quality and tested for wearer durability
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Customer Support created an article,
What is your exchange / return policy?
We do offer refunds for products purchased directly from us which are returned in the same condition that you received them in, with tags intact and the garment box. Please be aware that we do not ...